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Shipping Policy

Thank you for choosing our products.

This Shipping Policy explains how we process orders, where we deliver, estimated shipping times, shipment tracking, and how we handle delivery issues.

We will make reasonable efforts to process orders promptly and deliver products to the address you provide using an appropriate delivery method.

This policy does not limit any mandatory rights that consumers have under applicable law.

1. Shipping Areas

We currently provide standard shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The actual shipping availability may vary depending on the product, inventory, warehouse arrangements, and logistics conditions.

If your country or region is not listed above, you may contact us before placing an order to confirm whether delivery is available.

📧 demrosinkonr244@gmail.com

2. Shipping Costs

For areas currently supported by standard shipping, orders generally qualify for free standard shipping.

Whether free shipping applies to a particular order will be confirmed on the checkout page before you submit your order.

If additional shipping charges apply to an order, we will provide the relevant information during the purchasing process to the extent required by applicable law.

The specific shipping method may be arranged based on:

  • Product availability;

  • Shipping location;

  • Destination country;

  • Available logistics routes;

  • Carrier service coverage.

3. Order Processing Time

After an order is confirmed, we generally require approximately 3–5 business days to process the order and prepare it for shipment.

Normal business days are Monday through Friday, excluding public holidays.

Processing times may be extended due to:

  • Increased order volumes;

  • Public holidays;

  • Promotional periods;

  • Inventory adjustments;

  • Changes in warehouse operations;

  • Technical or logistics issues.

We will make reasonable efforts to complete order processing within an appropriate timeframe.

4. Estimated Shipping Time

After the product has been shipped, standard transportation generally takes approximately 5–8 business days.

In general:

Estimated Shipping Stage Time
Order processing 3–5 business days
Transportation after shipment 5–8 business days
Total estimated delivery time Approximately 8–13 business days
Standard shipping Free

The above timeframes are estimated delivery times. Actual delivery dates may vary and do not constitute an absolute guarantee of delivery.

Delivery times may be affected by the destination, logistics arrangements, public holidays, weather conditions, customs processing, and other transportation factors.

If applicable law provides for a specific delivery deadline, the requirements of the applicable law will apply.

5. Shipping Notification and Tracking

After your order has been shipped, we will generally send you a shipping notification.

If shipment tracking is available, the notification may include:

  • Shipping confirmation;

  • Tracking number;

  • Relevant logistics information;

  • Tracking instructions.

Tracking information may not appear immediately after the package has been shipped.

In some cases, the carrier's system may require some time before the first tracking update becomes available.

If the tracking information has not changed for an extended period, please contact us:

📧 demrosinkonr244@gmail.com

Please also provide your order number or tracking number so that we can investigate the shipment more efficiently.

6. Delivery Delays

Although we will make reasonable efforts to arrange delivery according to the estimated timeframe, unforeseen delays may occur during transportation.

Common causes include:

  • Peak shipping periods;

  • Public holidays;

  • Severe weather;

  • Transportation restrictions;

  • Customs inspections;

  • Local delivery disruptions;

  • Carrier operational changes;

  • Logistics system failures;

  • Other circumstances beyond our reasonable control.

If your package has significantly exceeded the estimated delivery time and has not arrived, please contact us promptly.

We will assist in checking the shipment based on the order status and available tracking information.

7. Delivery Information

When placing an order, please carefully check your:

Name, complete delivery address, postal code, city, and contact information.

Accurate delivery information helps reduce the risk of failed delivery or returned packages.

Before Shipment

If your order has not yet entered the shipping process, you may request changes to certain information by contacting:

📧 demrosinkonr244@gmail.com

For example:

  • Change the delivery address;

  • Change the telephone number;

  • Correct order information;

  • Request order cancellation.

Because orders may enter processing shortly after being placed, we cannot guarantee that every requested change can be successfully made.

After Shipment

Once the product has been shipped, it is generally not possible to directly change the delivery address or cancel the shipment.

If you discover that your address is incorrect, please contact us as soon as possible. We will provide reasonable assistance based on the current shipping status.

8. Taxes and Customs

Different countries and regions may have different tax and customs requirements.

Depending on the destination, product type, and applicable laws, certain orders may be subject to:

  • Value-added tax (VAT);

  • Import duties;

  • Customs processing fees;

  • Customs clearance fees;

  • Other legally applicable charges.

If such charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

The actual taxes and customs charges may vary depending on the country, product, and order circumstances.

9. Damaged Packages

If you notice that the outer packaging is visibly damaged when receiving your package, we recommend keeping the relevant packaging where possible and taking clear photographs.

If the product itself has also been damaged, please contact us as soon as possible:

📧 demrosinkonr244@gmail.com

We recommend providing:

  • Order number;

  • Recipient's name;

  • Tracking number;

  • Photos of the outer packaging;

  • Photos of the product;

  • Description of the damage.

We will review the situation based on the specific circumstances and provide an appropriate solution in accordance with applicable law.

10. Incorrect Product Received

If the product you received clearly does not correspond to your order, please do not return the product immediately.

First, contact us at:

📧 demrosinkonr244@gmail.com

Please include:

  • Order number;

  • Product received;

  • Product originally ordered;

  • Description of the issue;

  • Photos of the product and packaging.

After reviewing the situation, we will provide instructions regarding the next steps.

11. Lost Packages

If the tracking information has not been updated for an extended period or the package appears to be lost, please contact us promptly.

We may require the following information:

  • Order number;

  • Tracking number;

  • Recipient information;

  • Most recent tracking status.

We will assist in investigating the shipment based on the order information and available logistics records.

If a transportation issue is confirmed for which liability applies under applicable law, we will handle the matter in accordance with applicable law and the specific circumstances.

12. Failed Delivery or Returned Packages

Delivery may fail for reasons including:

  • Incomplete delivery address;

  • Incorrect address;

  • Incorrect contact information;

  • No one available to receive the package;

  • Multiple unsuccessful delivery attempts;

  • Refusal to accept the package;

  • Other issues related to delivery information.

If the package is returned for these reasons, we may need to confirm the next steps with you.

If additional costs arise during re-delivery or the return process, they will be handled based on the actual circumstances and applicable law.

This provision does not affect consumers' statutory rights to withdrawal, return, or refund.

13. Force Majeure and Special Circumstances

Certain events may be beyond our reasonable control and may affect order processing or delivery.

Examples include:

  • Natural disasters;

  • Extreme weather;

  • Large-scale transportation disruptions;

  • Government measures;

  • War or civil unrest;

  • Major logistics failures;

  • Internet or communication disruptions;

  • Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to minimize the impact where practicable and provide relevant information when necessary.

14. Consumer Rights

This Shipping Policy does not exclude, restrict, or reduce any mandatory rights that consumers have under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law will prevail.

For information regarding returns, refunds, and the statutory right of withdrawal, please refer to:

Return & Refund Policy

For information regarding personal information and cookies, please refer to:

Privacy Policy

For rules regarding website use and orders, please refer to:

Terms of Service

15. Contact Us

If you have any questions regarding:

  • Order delivery;

  • Estimated delivery times;

  • Shipment tracking;

  • Delivery delays;

  • Damaged packages;

  • Lost packages;

  • Delivery addresses;

  • Delivery issues;

please contact us at:

Customer Support

📧 demrosinkonr244@gmail.com

To help us investigate your request quickly, please provide your order number, tracking number, and a detailed description of the issue whenever possible.

We will review and process your request based on the circumstances of your order.

Thank you for your understanding and support.