Return, Refund & After-Sales Policy

To make your shopping experience as secure and reassuring as possible, we aim to clearly explain our procedures regarding returns, refunds, order cancellations, and product-related issues.

This policy applies to product orders placed through this website. Consumers’ mandatory statutory rights under applicable law are not limited or excluded by this policy.

1. 14-Day Statutory Right of Withdrawal

If you are a consumer in the European Union and purchase goods online, you generally have the statutory right to withdraw from the purchase within 14 calendar days of receiving the goods, without having to provide a specific reason, subject to applicable laws and statutory exceptions.

For orders delivered in multiple shipments, the withdrawal period may be calculated from the date on which the last item is actually received.

If you wish to exercise your right of withdrawal, please contact us within the applicable period at:

Customer Service Email:
📧 demrosinkonr244@gmail.com

We recommend including your order number, product name, and a statement indicating that you wish to return the product or exercise your right of withdrawal.

2. How to Request a Return

If you decide to return a product, please contact us first to confirm the return procedure.

To help avoid problems during the return process, we recommend that you:

• Use the original product packaging whenever possible;

• Return all product accessories, manuals, and other included items;

• Ensure that the product is properly protected during shipping;

• Keep the tracking number and proof of shipment;

• Do not discard any relevant shipping documents until the return has been completed.

Consumers may inspect and examine the goods to the extent permitted by law.

If the goods are used or handled beyond what is necessary to determine their nature, characteristics, and functionality, and this results in a reduction in value, the consumer may be liable for such reduction in value where permitted by applicable law.

3. Return Shipping Costs

For returns made under the statutory 14-day right of withdrawal, the direct cost of returning the goods is generally borne by the consumer, depending on the return-cost information provided before purchase and applicable law.

If the product is defective, does not correspond to the order, or was incorrectly delivered, the relevant costs may be borne by the responsible party in accordance with applicable law.

If you receive a product with a problem, please contact us before sending the product back.

4. Damaged, Missing, or Incorrect Products

If you discover after receiving your order that:

• The product was damaged during transportation;

• The product has an obvious quality defect;

• The product does not correspond to your order;

• Parts or accessories are missing;

• The product significantly differs from the description on the website or from the agreed order;

please contact us as soon as possible at:

📧 demrosinkonr244@gmail.com

To help us assess the issue, please provide, where possible:

Order Number
Product Name
Description of the Issue
Relevant Photos or Videos
Delivery Information

We will assess the situation based on the specific circumstances and applicable law. Depending on the nature of the issue, the available solution may include repair, replacement, refund, price reduction, or another appropriate remedy.

For product defects covered by EU consumer protection laws, consumers’ statutory rights remain unaffected by this policy. EU rules generally provide consumers with at least two years of legal protection for defective goods, although the specific rights depend on the product, the nature of the defect, and the applicable national law.

5. Refund Method

Once a return or refund request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the order.

For orders where the statutory right of withdrawal is properly exercised, eligible refunds generally include the amount paid for the goods and the standard delivery costs required to be reimbursed by law.

Refunds will generally be made using the original payment method used for the order.

Where permitted by law, the refund may be processed after we receive the returned goods or valid proof that the goods have been returned.

The actual time for the refund to appear in your account may depend on the processing time of your bank, payment provider, or payment channel.

6. Return Processing Procedure

Step 1: Submit a Request

Please contact us at:

📧 demrosinkonr244@gmail.com

Please include, where possible:

• Order number;

• Product name;

• Reason for the return or refund;

• Contact information;

• Photos or videos if the issue concerns the product.

Step 2: Request Confirmation

After receiving your information, we will review the order and your request.

If the product needs to be returned, we will provide further return instructions and the applicable return address by email.

Please do not send the product to any other address without receiving return instructions from us.

Step 3: Return the Product

If the return is confirmed, please send the product back according to the return instructions provided.

We recommend using a shipping method with tracking and keeping the shipping receipt and tracking information.

Step 4: Refund or After-Sales Processing

After receiving the returned product or valid proof of return, we will proceed with the appropriate solution based on the circumstances.

The resolution may include:

• Refund;

• Replacement;

• Repair;

• Price reduction;

• Another appropriate after-sales solution.

7. Order Cancellation

If you have just placed an order but wish to cancel it, please contact us as soon as possible at:

📧 demrosinkonr244@gmail.com

We will do our best to assist you depending on the current processing status of your order.

If the order has not yet entered the shipping process, cancellation is generally easier to arrange.

If the order has already entered the delivery process, it may not be possible to cancel it directly. In such cases, if you have a statutory right of withdrawal, you may follow the applicable return procedure after receiving the goods.

Therefore, if you wish to cancel an order, please contact us as soon as possible after placing the order.

8. Special Products and Exceptions to the Right of Withdrawal

The statutory 14-day right of withdrawal does not apply to all goods or services.

Depending on applicable law, certain products may be subject to statutory exceptions, including:

• Goods made or manufactured according to the consumer’s specifications;

• Clearly personalized goods;

• Certain goods that are liable to deteriorate or expire rapidly;

• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed;

• Certain digital content where performance has begun under the conditions required by law;

• Other goods or services subject to statutory exceptions.

Whether the right of withdrawal applies will depend on the relevant legal requirements and the circumstances of the order.

9. Product Inspection and Use

During the statutory withdrawal period, consumers may inspect and examine the goods to the extent necessary to establish their nature, characteristics, and functionality.

We recommend avoiding unnecessary use, installation, modification, or damage to the product before deciding to return it.

If the product loses value because it has been handled beyond what is necessary for such inspection, the consumer may be responsible for the corresponding reduction in value where permitted by applicable law.

10. Important Information When Returning a Product

To help ensure smooth after-sales processing, please note the following:

• Contact us by email before returning the product;

• Provide the correct order number;

• Do not send the product to an address that has not been confirmed;

• Pack the product securely;

• Keep the tracking number and proof of shipment;

• If the product has a problem, provide clear photos or videos whenever possible;

• Do not remove necessary product identification information without a valid reason;

• If the product is defective, contact us before sending it back.

11. Contact Information

If you have any questions regarding returns, refunds, order cancellations, replacements, damaged products, or other after-sales matters, please contact us at:

📧 demrosinkonr244@gmail.com

To help us identify your order quickly, please include your order number and a description of the issue in your email.

We will review your request and process it according to the circumstances of the order and applicable law.

12. Statutory Rights

This policy is intended to help consumers understand the general return and refund process. It does not limit or exclude any mandatory rights that consumers have under applicable law.

If any provision of this policy conflicts with mandatory consumer protection laws, the applicable law shall prevail.

Consumers in the European Union who purchase goods online generally have a 14-day statutory right of withdrawal. For eligible defective goods, consumers may also have statutory remedies such as repair, replacement, price reduction, or refund.

Customer Service Email:
📧 demrosinkonr244@gmail.com